Forget everything you know about e-bikes. The Bakcou Mule SD isn't just our flagship bike—it's your ticket to conquering any terrain. Engineered for the hardcore outdoorsman, this beast packs the punch of Bafang's Ultra mid-drive motor—the "Diesel Engine" of e-bike motors. With an industry-leading rear rack system supporting up to 52V 40Ah and over 100 miles of range, the Mule SD laughs in the face of impossible journeys.
Shipping + Returns
Shipping
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days.
Order delays have proven to be unavoidable and outside of our control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please see our Returns and Refunds Policy for more details.
Returns & Refunds
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
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Frequently Asked Questions
Policies
Free USA shipping on most orders. Any order with an exception, will have this on the product page and at checkout.
We offer clear returns as long as your item meets the conditions outlined in our Return Policy. Items must be unused, in original packaging, and returned within the specified return window.
Absolutely! Our in-house product experts are here to help. Call us for personalized advice before or after your purchase.
Yes, we only sell 100% authentic, brand-new products, directly from reputable manufacturers and authorized distributors.